I was happy and my kids were waiting for internet but unfortunately no wall socket. The phone number doesn't connect you. Bits and bytes. But the metal isolator box looks like it might be the wrong way around. Should I cancel and request an engineer to install. I'm a Very Insightful Person, I'm here to share knowledge. Get the Hub ready by connecting the wires. That is a Virgin telephone socket. Virgin Media; My Virgin Media; Shop; Help; Virgin. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Explain what needs to be done and book an engineer visit. Connect the Hub’s power cable with the blue tab. Broadband Deals. VM BB TV Landline. - 5156775. Account - Cable. Thank you for your post and welcome to the community. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. a week ago. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. I’ve tried calling but the people I’m connected to keep hanging up. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. No Virgin Media wall socket on 19-10-2022 08:24. All forum topics; Previous topic; Next topic; 2. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Thanks . Virgin media wall socket for broadband is not what js shown on the installation guide. Can I have - 5423708If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Dave. 1 Kudo Reply. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Stream from Virgin Media. I could connect it in my house self install. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. on 31-12-2021 10:47. ^Martin. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. on 01-12-2022 11:22. 0 Kudos Reply. VM BB TV Landline. VM BB TV Landline. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Tudor. That looks like an F-type socket which would be the same as the socket on the back of our VM Hub. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Plug the cables into the Hub. Can a - 5057222 - 2I assumed this would mean I have everything I would need however, I do not have the virgin media wall socket needed in my flat. I can only find the TV socket. Browse Virgin Media Virgin Media Community. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. Hi, Same problem here. There should be a screw F socket on the bottom where the cable is now just pushed onto. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. 2. Get the Hub ready by connecting the wires. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWall Socket. Options. Standard Member. Tudor. Browse Virgin Media Virgin Media Community. It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. #1. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. A TV360 box requires 3 connections. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. The wall socket is - 5109379. Hi there @vmcusto1, welcome to our forum and thanks for your post. 168. We also don’t have an Ethernet point only an old BT outreach 5C box. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). Choose the best spot for your wifi hub. Re: No wall socket. Live TV uses co-ax cables. Learn more. Stay safe online. - 5156775. The OUT terminal from the Technetix isolator has a terminator cap on it. Turn on and start the hub. I can’t find a wall socket anywhere that matches those indicated by virgin. Virgin Mobile. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. The package was delivered but there is no wall socket for me to plug into. Wall socket issue in QuickStart, set up and connections Friday; Top. TV box - 15 mins. I need to arrange for an engineer. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Not able to set up my broadband. Options. Account - Mobile. When phone connected to the wall socket, no dial. Hello sophieboulter1. Had arranged self-install as per suggestion from VM. Stay safe online. But I don't think I have any Virgin Media Wall sockets in my house. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. This seems to be the only way that i can speak to someone about the issue. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. So yes, following many takeovers, this is now your Virgin Media connection. I. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Look for a box on the outside of your home and see if you can trace where the coax goes. Browse Virgin Media Virgin. I can’t find wall socket that is compatible with the cable. I don't work for Virgin Media. If your not a virgin media customer then nothing. Go to virginmedia. Manage Your Account. Account - Mobile. ThanksThe box and cables may have been removed by the previous occupiers. Call the pre-installation and delivery team on 0800 052 1734. We can certainly get an engineer visit booked for you to come and install. Hi , Welcome to our Community Forums and thanks for your post. Legend Options. Hi I have ordered a quick start kit and don't have a virgin media wall socket. . Subscribe to RSS Feed; Mark Topic as New;. Networking and WiFiNo virgin media wall socket in QuickStart, set up and connections 4 hours ago; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday Broadband issues - 3 engineer visits, goes down for hours at a time in Networking and WiFi yesterday 2 Separate Accounts at 1 Address & Questions in Networking and WiFi yesterdayIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Look for an omnibox on the outside of your property and try and trace the cable. You should be able to do it on a call to CS. I'm very sorry to hear about the non wall socket. Tudor. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayThere were many cable companies that originally built the networks in the early 1990s. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The website is not even remotely helpful with this issue. Browse Virgin Media Virgin Media Community. 19 minutes ago. We also don’t have an Ethernet point only an old BT outreach 5C box. Connect the Hub’s power cable with the blue tab. we're glad you're. Will an engineer h. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. But I have no Virgin Media Wall socket in my house. 100. Hi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. . I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Security matters. Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my flat, I need to book an engineer to come our and install one for me, but will it cost me anything? Answered!. I only found an openreach mastersocket 5c in the flat. These do not work. I recently got Virgin broadband installed. Virgin Media; My Virgin Media; Shop; Help;. 7; 0; 0; CoachDanny. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Some properties do not have a wall socket, only a cable. I have noticed that i do not have any internal wall socket. QuickStart, set up and connections. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. We would like to show you a description here but the site won’t allow us. Don’t have a virgin media wall socket; Options. I've got the same problem as above. Please there is no virgin media wall socket and I don't know how to go about the installation. com on 15-02-2022 10:03. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. It has two outputs on the left of the wall box. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. We have a virgin media wall socket with an ethernet port in the. We're here to help. If you have been given a Quickstart pack,. kkd1. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. i don’t have a virgin media wall socket. Entertain me; Broadband Deals. on 17-12-2022 10:39. The wall box may be branded with the logos of an old cable TV company (not VM). on 30-09-2022 14:24. Need a Virgin Media Wall Socket Go to solution. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Plug the cables into the hub. We have tried plugging it into the only box we found it would fit but no luck. Check service status. You only need to go into modem mode for a few minutes while you run the tests. Virgin Media; My Virgin Media; Shop;. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Account - Mobile. Either way. on 17-09-2022 22:50. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. - 5250024 Options. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Follow these steps to install your virgin Media Broadband, TV and Phone service. Virgin Phone Switchover. . com. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Mobile Your Account. The phone number doesn't connect you. Virgin Media; My Virgin Media; Shop; Help;. I don't see a Virgin Media Wall Socket anywhere in. The NTL cable termination box is outside. My problem, like many others is the main phone line is in one room and the hub in another. Please there is no virgin media wall socket and I don't know how to go about the installation. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. Some of the cables hanging out the wall were cut off after the house improvements. Now have to wait until late next week for a technician to arrive!Feb 22, 2022. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Step 2. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Hi i have received my broadband package but i don't have virgin media socket in the wall. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Broadband. 3: HDMI to your TV. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I have virgin media 1ghz. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. The block box on second picture is an amplifier for terrestrial TV. Its a flat £25 charge to move the connection points and rebalance power levels. I recently applied and received the delivery for a virgin package of tv broadband. There is a wire within the box but it’s too short to reach and also does n. Vonage 2nd line. Virgin Media. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks Mobile Your Account. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337. Internet connectivity is one of the most. The cable fits in the socket shown in the image attached. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. You need a small spanner to remove this. There is another virgin media wall box but it only has what looks like an old DSL/phone line. I'm very sorry you don't have the wall socket. Stay safe online. Re: No Virgin Media wall socket internally. Browse Virgin Media Virgin Media Community. We have a virgin media wall socket with an ethernet port in the wall but no round cable. James-30 wrote: ». I'm a Very Insightful Person, I'm here to share knowledge. Account - Cable. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. When I proceeded to set up my Hub 3 I quickly realised that. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. charleykate10. com. Thank you. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. The OUT terminal from the Technetix isolator has a terminator cap on it. Post Replyon 17-12-2022 10:39. Manage Your Account. I'm a Very Insightful Person, I'm here to share knowledge. You won't be able to convert as Virgin Media use a different infrastructure network to BT. I tried calling for an installation but couldn’t get. Even sitting in the room above the router, the WiFi was dreadful. However, I do not have any of the specified wall sockets available. It is likely you will be waiting a few days. When phone connected to the wall socket, no dial. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Browse. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. I don't think you have understood the problem! 1. If it is a loose cable only, you will need one of these to connect the Quickstart cable. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. This is designed to push over the existing screw connector the outlet has. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. I don't work for Virgin Media. The wall socket I have within my home does not appear to be working. How do I book one? - 5404317. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. When ordered it didn't say anything about needing a VM wall socket. My Virgin Media App. please - 5241140Call the Pre-installation and delivery team on 0800 052 1734. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Manage Your Account. It is actually a VM box but a very old one, even though it was still in use just over a month ago. There are two empty wall sockets but the cable doesn’t fit into either. 6. I've looked for an external box but cannot. 0 Kudos Reply. Virgin Media; My Virgin Media; Shop;. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. No virgin wall socket in my house. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. We would like to show you a description here but the site won’t allow us. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. SpeedProbably for a TV box connection. Sometimes you'll just have a wire coming in rather than a wall socket. Broadband and phone deals. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Choose the best spot for your wifi hub. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Turn on and start the Box. Security matters. QuickStart, set up and connections. -a power cable for the hub's adapter. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. You will only have been sent a QuickStart pack if the premises previously had VM. I spoke to 3 customer service people yesterday and none could help. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. if not a technician will install one. The openreach socket can take a landline cable or an ethernet cable. Push fit the VM-supplied lead onto the socket. Follow these simple installation steps for your Virgin Media home phone set up. I'm a Very Insightful Person, I'm. Managing Your Account - Cable. Everything is converted to specialised triple screened coaxial cable. Tuning in. Thank you. Jan 14, 2022. Any ideas - 5381439. VM don't send out the quick start kit unless there has previously been a VM connection in that property. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). Got my virgin media self install kit but I don't have a virgin socket. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I don't have a virgin media socket on 17-12-2022 10:38. Tudor. First picture is telephone socket which is now not used. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Stream from Virgin Media. All the wall sockets I can see are for BT. RedTomato said: I removed my Virgin cable about a month ago. Post. It should be free of charge. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Browse Virgin Media Virgin Media Community. I've selected self installation and have realised I have no vm wall socket. The new cables from your Quick Start kit will be push fit. You will only have been sent a QuickStart pack if the premises previously had VM. Sorry to hear you don't have a VM wall socket. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Any help much appreciated, could a mod please help? 0 Kudos Reply. Browse Virgin Media Virgin Media Community. The cable fits in the socket shown in the image attached. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). I have the new one as I. Then push the connector VM have provided over the screw thread. Virgin Mobile. Virgin Media Wall Socket. No, any cables within the house can be touched as much as the householder wants to touch them.